General Manager

Full-Time

Overview

The General Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The General Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Direct the daily operations of the Hotel.
• Develop and manage the property budget; oversee purchases and monitor all expenses.
• Responsible for preparation and management of the hotel budget and ongoing forecasting.
• Prepare and execute a marketing plan.
• Oversee risk management and emergency procedures.
• Ensure the business has effective operational monitoring in place and meets all statutory obligations.
• Manage staff including hiring, training, developing, and disciplinary measures.
• Oversee purchasing and payroll submission for the property.
• Schedule and maintain adequate staffing levels while adhering to labor standards guidelines.
• Motivate staff by setting goals, providing ongoing feedback, and reward and recognize employees.
• Inspect the property and uphold company and brand standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• Maintain positive community relations.
• Conduct staff meetings as needed.
• Job Requirements

QUALIFICATIONS

• Four-year college degree in a related field, and/or equivalent experience in a related field preferred.
• Experience in hotel or business management in a service-related industry, including Rooms Division or accommodation.
• Operations management experience with demonstrated track record of developing and leading a team.
• Encompass high levels of financial literacy with Profit & Loss Accountability, and Budget/Expense Management.
• Apply a commercial business approach toward sound decision making and outcomes.
• High quality written and verbal communication skills are essential.
• Meet tight timeframes without compromising customer service or accuracy.
• Demonstrate initiative in problem solving, is receptive and open to new ideas, and can adjust and respond accordingly.
• Experience with database management systems and MS Office suite.
• Must possess a valid driver's license.
• Bilingual (English/Spanish) preferred, but not required.

COMPENSATION

• Job Type: Full-time
  

  Pay: $75,000.00 - $85,000.00 per year