Is Hospitality your Passion!

Compensation: Starting at $17.00 per hour

Perks: GoHilton Team Member Travel Rewards

The Parkview Hotel

The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.

The Parkview Hotel is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!

Responsibilities:

-Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.

-Process all incoming and outgoing reservations and cancellation requests in a timely and efficient manner.

-Handle all In-House Guest Reservations requests; Extensions, Late Check-Outs and/or Rebooking’s.

-Make, Modify and Cancel Reservations, via Telephone, Online or In-Person

-Maintain accurate guest information including; Guest Information, Billing/Payments, Chagres, Etc.

-Maintain daily logs and checklists

-Respond to all guest requests in a timely manner

-Knowledge of all hotel features/services

Qualifications:

-Must have open availability – Days, Nights, Weekends and Holidays

-Experience with Opera Property Management System (A Plus)

-Excellent Communication and Organizational Skills

-Excellent problem-solving skills and the ability to work well under pressure and stressful situations

-Exceptional multitasking skills and ability to be empathetic to guest needs

Become Part of Our Team and Enjoy:

Competitive Wages
Referral Bonus Program
401K Retirement Plan with Employer Matching
Health, Dental, Vision and Life Insurance for Full-Time Associates
GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
Paid Time Off for Full-Time Associates
Paid Sick Time for All Associates
Professional Development and Career Advancement Opportunities
Endless Smiles and Positive Energy

Parkview Hotel

Chic Downtown Syracuse Boutique Hotel

Located in the heart of Syracuse, across from Forman Park, The Parkview Hotel is surrounded by vibrant businesses, shops, and top attractions. We’re just minutes from Syracuse University and major medical centers, including Crouse Hospital, Upstate Medical University, VA Medical Center, and St. Joseph’s Health Hospital. Enjoy easy access to the OnCenter, local restaurants, museums, theaters, music venues, and popular destinations like Armory Square, Hanover Square, Clinton Square, and Destiny USA.

About Us

Woodbine Hospitality is a family of companies that continues to grow and expand, offering some of the best hospitality facilities and services that Central New York has to offer. Ranging from the expansive resort-style Tailwater Lodge to the quaint village-center Skaneateles Boutique Hotel, visitors to any of our properties are consistently delighted as they experience hospitality at its finest.

Employees at a Woodbine Hospitality property exemplify this spirit of hospitality while enjoying a work environment that emphasizes quality, teamwork, and career satisfaction. Woodbine Hospitality is dedicated to developing and retaining a talented staff and providing them the opportunity to maximize their personal and professional potential in the service of our patrons. We invite you to explore our job opportunities and join us in providing exceptional experiences to our guests.