Front Desk Agent
Full-Time
Variable
Holiday Inn Express & Suites Alcoa (Knoxville Airport)
Alcoa, TN
Join our award-winning Holiday Inn Express, the first hotel a part of Gibson Hotel Management, as an enthusiastic Front Desk Agent welcoming guests to a wonderful stay!
Perks: Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, and Free TeleHealth Program
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Holiday Inn Express in Alcoa, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!
Primary Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Skills/Experience
- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Holiday Inn Express & Suites Alcoa (Knoxville Airport)
As part of the greater Knoxville area, Alcoa, Tennessee, offers small town charm and warm hospitality while remaining within easy driving distance of the big city. Welcome to Holiday Inn Express Alcoa, TN: Where Exceptional Hospitality Meets Career Opportunities!
Are you passionate about providing outstanding service and creating memorable experiences for guests? Look no further! At Holiday Inn Express Alcoa, we pride ourselves on delivering exceptional hospitality while fostering a supportive and rewarding work environment.
About Us:
Located in the heart of Alcoa, Tennessee, in the foothills of the Smoky Mountains, our hotel offers a convenient and comfortable stay for both business and leisure travelers. With our unwavering commitment to guest satisfaction, we have become a trusted name in the hospitality industry.
Why Join Our Team:
1. Growth Opportunities: As part of the renowned Holiday Inn Express brand and the M. Gibson Hotels family, we offer excellent prospects for career advancement. We prioritize internal promotions and professional development, empowering our team members to thrive and achieve their goals.
2. Supportive Work Environment: At our hotel, we believe in the power of teamwork. We foster a collaborative and inclusive workplace culture where everyone’s contributions are valued and respected. You’ll be part of a close-knit team that supports each other’s success.
3. Employee Benefits: We understand the importance of work-life balance and offer competitive compensation packages, including tele health, retirement plans, paid time off, and other perks. Your hard work will be rewarded and recognized.
4. Guest-Centric Approach: We are dedicated to providing exceptional service to our guests, and this commitment extends to our team members. You’ll have the opportunity to learn and develop valuable customer service skills while making a positive impact on our guest’s experiences.
5. Community Involvement: We believe in giving back to the community that supports us. We actively participate in local initiatives and encourage our employees to get involved, fostering a sense of pride and connection.
Join our dynamic team and be part of our success story! We look forward to reviewing your application and potentially welcoming you to our exceptional hospitality family.
| Address | 130 Associates Boulevard, Alcoa, TN 37701 |
|---|---|
| Property Type | Hotel |
| # Jobs | 1 |
