Guest Service Supervisor
Full-Time
Crowne Plaza Portland Downtown Convention Center
Portland, OR
Guest Service Supervisor
The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times.About Us
Status
- Full-time
Schedule
- Variable schedule; Must be available weekends and holidays
Rate Of Pay
- $19.85 to $25.33 per hour/DOE
Benefits And Perks
- Paid Time Off & Holiday Pay
- Paycheck Advancement Program
- Hotel travel discounts
- Supplemental Insurance
- Employee Assistance Program
- Subsidized Annual Tri-Met Bus Pass
- Complimentary Parking
- Employee Meals
- Insurance - Medical, Dental, Vision, Life and AD&D
- 401(k) with Employer Matc
Qualifications Knowledge Of
- Principles of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
- Standard cash handling procedures.
- Front office operations and emergency procedures.
- Property management system and downtime procedures.
Skills And Ability To
- Successfully lead, motivate and train staff.
- Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
- Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
- Add, subtract, multiply and divide quickly and accurately.
- Manage one’s time in order to meet productivity standards.
- Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
- Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
- Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
- Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
Education And Experience
- High school diploma or equivalent.
- One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.
Physical Requirements Medium Work
Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word. .Drug Free Workplace, Equal Opportunity, E Verify Employer
Crowne Plaza Portland Downtown Convention Center
Crowne Plaza Hotels & Resorts®
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day: international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travelers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
What we offer
We’ll reward all your hard work with a great salary and benefits.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
| Address | 1441 NE 2nd Avenue, Portland, OR 97232 |
|---|---|
| Property Type | Hotel |
| # Jobs | 5 |
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Crowne Plaza Portland Downtown Convention Center
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A property of: Hollander Hospitality
Crowne Plaza Portland Downtown Convention Center
Portland, OR
A property of: Hollander Hospitality
Crowne Plaza Portland Downtown Convention Center
Portland, OR
A property of: Hollander Hospitality
Crowne Plaza Portland Downtown Convention Center
Portland, OR
A property of: Hollander Hospitality