Guest Operations Coordinator

Full-Time

As our Guest Operations Coordinator, you will cover routine office/clerical/housekeeping responsibilities for one of our resorts. 

You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This position may require flexible scheduling availability.

Job Requirements:

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. 
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials
• Clean, sanitize, and stock areas with products as needed
• Ensure all tables and chairs are clean and functioning properly
• Clean and sanitize appliances to ensure they are free of food particles, mold, and mildew
• Defrost freezers as needed
• Complete cabin check-out and check-in process on a daily basis as directed by guest service.
• Clean and sanitize bathrooms, ensuring they are well lit, and place rubber mats down to ensure safety
• Follow all established safety procedures and precautions
• Report all unsafe or hazardous conditions, incidents, accidents, and/or defective equipment to manager
• Ensure that the overall appearance of the resort, buildings, and facilities are well maintained and orderly
• Ensure all floors are swept, vacuumed, mopped, waxed, and buffed as needed 
• Ensure all windows and screens are clean and functioning properly
• Maintain washers and dryers by wiping surfaces, removing lint, etc. 
• Ensure all offices and buildings are clean and neat
• Empty trash containers as needed
• Ensure all vents and filters are cleaned and changed as needed
• Any other tasks as assigned by supervisor

Job Qualifications:

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet 
• Excellent written and verbal communication skills 
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred 
• Resort office or hotel front desk experience is a plus
• Demonstrated knowledge of general janitorial work
• Knowledge of safety measures when using various cleaning chemicals

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time 
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.