Food & Beverage Outlet Supervisor

Full-Time

Description

Benefits:

• 401(k)
• 401(k) Matching
• Health, Dental & Vision Insurance
• Life Insurance
• Vacation pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Team Building Activities
• Smoking Cessation Program
• Safety Shoes Discount
• Team Member Hotel Discounts

Job Duties:

• Coordinate all aspects of large groups with reservations in the F&B Outlets/beverage.
• Assist with setting up and monitor regular contests and promotions.
• Conduct inspections of work areas regularly and address items that need attention.
• Handles any customer complaints and find resolution.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Engage and promote staff to execute steps of service.
• Be prepared for each daily activity and review any variations with management and staff.
• Confirm work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of Team Members on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Prepare and submit accident or injury reports when needed.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Promote open channels of communication between all hotel departments.

TRAINING

• Ensure all Team Members are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all Team Members are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Company policies.
• Assist with new hire training.

ADMINISTRATIVE

• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Follow Manager’s instructions and completes other duties as directed or assigned.

Education/Experience:

• High school graduate. Some college preferred.
• Must have 2 years’ Assistant F&B Outlets Supervisor experience of similar capacity
• Food Handler certification required
• TIPS certification required.
• Some Micros experience preferred.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)