Night Auditor / Security

Part-Time

Catbird is seeking a guest service focused Part-TimeNight Auditor/ Overnight Security to join their team! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

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Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.

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Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a “playroom” stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man’s best friend.

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The rooftop at Catbird features a stunning indoor/outdoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include two addition meeting rooms, the Media room (525 square feet) and the Dining room (140 square feet). Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.

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Application Window: Applications will be accepted until March 7, 2025 or until position is filled.

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.�

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone or via email.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.
• Assist with guest requests by delivering items to guest rooms.
• Monitor hotel security, including patrolling the premises, ensuring guest safety, and addressing security concerns or incidents.
• Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities
• Enforce the 'No Solicitation Policy' of the property.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties deeemed necessary by management.

Education/Formal Training

High school education or equivalent experience.

Colorado TIPS Certification or the ability to complete Colorado TiPS Alcohol Server Training upon hire.

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Experience

Accounting background preferred, but not required.

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Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports
• Strong communication skills for assisting guests with requests, handling complaints, and ensuring a positive guest experience during overnight hours.
• Ability to resolve issues promptly and professionally while maintaining a calm demeanor in stressful situations.
• Ability to manage multiple tasks efficiently during overnight hours, including guest check-ins, audits, and security patrols.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits for Part-Time, Hourly Roles Include:

• Complimentary EcoPass

• Paid sick time per Colorado Laws

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.