Spa Front Desk Agent

Full-Time

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

The Spa Reservations Agent/Front Desk Agent will be responsible for providing professional and hospitable service to all hotel guests

• Responsible for greeting ALL guests in an appropriately friendly manner and providing assistance with any aspect of the guest’s visit to ensure a fabulous experience.
• Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests.
• Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position.
• Responsible for maintaining, securing and documenting shift audit form of allotted bank.
• Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy.
• Responsible for checking in appointments following the established protocol.
•  Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
• Responsible for assisting guests within the Springs Eternal Spa Boutique.
• Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
• Responsible for mailing retail items to guests utilizing established protocols.
• Knowledgeable about all service treatments offered as well as seasonal treatment promotions.
• Responsible for coordinating and booking of spa services for single guests and group bookings.
• Responsible for giving facility tours to prospective clients.
• Responsible for keeping the Front Desk and retail shelving clean and tidy.
• Responsible for keeping the Front Desk and retail area flooring clean and free of debris.
• Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.
• Responsible for assisting Spa Attendant associates in all duties if necessary.
• Responsible for reporting to work on time and according to posted schedule.

• High school graduate or equivalent.
• Ability to work in a fast paced environment.
• Previous experience in customer service preferred.
• Computer knowledge and POS experience preferred.
• Previous experience in retail sales preferred.
• Ability to communicate effectively and work as a Team member of the spa.
• Ability to work a flexible work schedule as assigned by management.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.