Sales and Services Coordinator

Full-Time

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

The Sales and Services Coordinator handles all administrative duties required by the Sales, Catering and Conference Services Department in order to provide superior services to our guests.

· Schedules and prioritizes workload to meet deadlines of all managers.

· Types and distributes correspondence, including emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.

· Answers calls to Sales office by third ring; takes detailed inquiry leads and submits to appropriate manager.

· Ensures that all managers receive messages in a timely manner. (Messages to include name,phone number and email address, group or company name, overview of meeting/event needs, dates and time call received.)

· Files, organizes, and responds to high traffic email.

· Merges and edits contracts detailing appropriate information.

· Creates Posting Master accounts in Opera PMS to record, organize and collect catering charge deposits and final payments.

· Inputs amenities into Alice for VIP clients and processes paperwork (amenity card, details to In-Room Dining).

· Generates event diagrams using Social Tables.

· Creates Banquet Event Orders.

· Daily and weekly distribution of BEOs.

· Coordinates In-House Meeting requests.

· Prints Daily Event poster for lobby signage.

· Schedules site/planning visits for managers using Microsoft Outlook.

· Responds to phone/email Catering inquiries.

· Routes Catering contracts through DOS/DOC/MRC.

· One year administrative/office experience required.

· Must have excellent verbal and written communication skills.

· Must be able to work alone as well as work well with others.

· Must be able to work in a fast-paced environment.

· Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Excel).

· Previous knowledge of Delphi, Opera preferred.

· Must have good organizational skills.

· Proven customer service skills

· Lift up to 50 lbs.