Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Harrisburg International Airport

Relax in our hotel at Harrisburg International Airport

Conveniently located at the airport, the new Fairfield Inn and Suites Harrisburg International Airport invites you to enjoy a stress-free travel experience to the Harrisburg area. Once inside our hotel, the guest will relish our state of the art amenities including complimentary high-speed Wi-Fi and 24 hr. business and fitness centers. Start your day off right with our complimentary hot breakfast or enjoy a nightcap at Hub 717 Restaurant & Lounge with bespoke cocktails and classic American fare. Relax in our spacious rooms featuring large workstations with ergonomic chairs, HDTVs and plush bedding. With easy access to the Pennsylvania Turnpike and I-83, our new hotel is the perfect place to stay and visit nearby Harrisburg and Hershey area attractions such as the National War Museum and Hersheypark. Whether you are in town for business or pleasure, let our welcoming staff make you feel at home.