Hotel General Manager

Full-Time

Job Responsibilities:

Operations

• Develops and executes an operational strategy aligned with the brand and ownership business strategy.
• Keeps team members focused on operations to drive guest satisfaction and desired financial results. 
• Continually communicates a clear and consistent message focused on operational goals to achieve vision for product and service delivery on property.

Guest Satisfaction

• Champions the brand’s vision for product and service delivery and ensures alignment amongst the property Leadership team and staff.
• Leads by example, trains, and demonstrates key drivers of guest satisfaction for the hotel’s target customer, ensuring core elements of service strategy are in place to produce desired results.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Human Resources

• Hires team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Ensures operations managers develop a departmental orientation program and appropriate new hire training to successfully perform their job. Ensures managers cross-train staff to support successful daily operations.
• Creates appropriate development plans and develops staff based on their individual strengths, needs, career aspirations and abilities.

Sales and Revenue Management

• Provide support and input to the sales effort, and in driving the overall sales strategy.
• Suggests innovative marketing ideas to gain market share.
• Balances sales goals and commitments with operational ability to deliver against them.
• Works with Director of Sales/Revenue Manager to set strategy and goals and motivates individuals to achieve these goals and maximize performance.
• Minimum 5 years General Manager experience, specifically at extended stay properties.
• Strong communication skills – written and verbal.
• Ability to work in an organized, efficient manner with an elevated level of accuracy, attention to detail, and follow-through.
• Ability to stay calm and effective under pressure.
• Ability to prioritize responsibilities and multiple competing demands.
• Prior hotel opening experience a plus.