Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Greet guests as they arrive and assist them with seating at tables.
Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

Previous experience in banquet operations and/or hospitality preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Minimum age requirement to serve alcoholic beverages.
ServSafe and/or food safety training.
Alcohol awareness training (such as TIPS).
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Hilton Aventura Miami

Close to shops, beach, and gaming

We’re located less than five miles from Aventura Hospital, and Hard Rock Stadium is 30 minutes away. We offer an afternoon shuttle to Sunny Isles Beach, Aventura Mall, and Gulfstream Park. Gala serves South American-inspired cuisine, and MuseBar offers specialty cocktails. Enjoy our Executive Lounge, two amenity decks, and poolside cabanas.