Outlets Manager
Full-Time

Marriott Denver Tech Center
Denver, CO

A property of: Sage Hospitality Group Posted 26 days ago

SAVE

Compensation: $60,000 to $65,000 per year

Why us?

Applications open until 02/28/2025 or until filled.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, we empower and support you to craft memorable experiences for both guests and fellow associates. At Sage our experience is different. We are one of the nations leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together people who are passionate about enriching lives, one experience at a time.

The Denver Marriott Tech Center boasts 605 guest rooms, more than 49,000 square feet of meeting space, and a charming local Beer Garden. Situated in the heart of the Denver Tech Center, it offers convenient access to the light rail, connecting you directly to Downtown Denver. Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy Works, the Landmark Theater, and Village Greens Park.

We embrace uniqueness, not just in the experiences we offer guests, but also in how we treat our team members. Authenticity is ingrained in our identity. Together, we foster a community built on integrity, respect, innovation, and togetherness. Apply Today, we hope you consider joining us at the Denver Marriott Tech Center! You Belong Here.

Job Overview

Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.

Responsibilities

  • Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
  • Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
  • Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
  • Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
  • Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

Two to three full years of full employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
  • Supervision/management communication skills are required.
  • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
  • Ability to make occasional decisions which are generally guided by established policy and procedures.
  • Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
  • Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
  • Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
  • Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
  • Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
  • Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.
  • Mobility -95% of shift covering all areas of outlets supervising.
  • Continuous standing to assist at hostess station -minimal stationary standing.
  • Climbing stairs -varies by location.
  • No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

Benefits

Unlimited paid time off

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid time off for vacation, sick time, and holidays

Employee assistance program

Tuition Reimbursement

Great discounts on Marriott & Sage Hotels, Restaurants, and much more.

Free On-Site Parking

Free RTD Eco Pass

One free hot meal per shift

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $60,000.00 - USD $65,000.00 /Yr.

Marriott Denver Tech Center

Discover the sleek transformation of our Tech Center Hotel

The Denver Marriott Tech Center's transformation is designed to keep our guests feeling welcomed, connected and inspired. Providing a seamless guest experience our Denver Tech Center hotel ensures you feel well cared for from the moment of arrival. Intuitive staff are always on hand to offer warm, genuine assistance during your stay. Reserve your Denver hotel room or suite today and see all the exciting changes firsthand. Experience the transformation now; Pint Brothers Alehouse, Market, lobby, fitness center, accommodations and gift shop have been completely redesigned. Relax in style in spacious guest rooms featuring all new luxury bedding, contemporary furniture and beautiful artwork. Host your next event in over 50,000 sq. feet of revitalized Denver Tech Center meeting space. We look forward to exceeding your expectations.

Address 4900 S. Syracuse Street, Denver, CO 80237
Property Type Hotel
# Jobs 10
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