Front Desk Manager

Full-Time

We are looking to add a friendly Front Desk Manager  to our team for the overnight shift! As our Front Desk Manager, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members and guests.

Schedule flexibility is required. 

Job Requirements:

• Supervise Front Office associates and assist in check-in/check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors 
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards 
• Assist in creating and distributing the team member schedule in a timely manner 
• Perform other duties as assigned. 

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for an extended period of time. 

Training:

Belvedere hotel  is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan 

Certification:

A Fire Safety Director Certificate of of Fitness must be obtained from the New York City Fire Department withing 90 days from the date of hire. 

Equal Opportunity Employer