Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

***BECOME A PART OF OUR TEAM AND RECEIVE A $750.00 RETENTION BONUS!!!***

PAYABLE OVER 6 MONTHS

Responsibilities

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
To be experienced with various guest scenarios
Ability to count and disburse money
To be familiar with all technical equipment related to the Front Desk
To understand the influence and importance of all departments on the Front Desk
Must be able to perform all positions in the Front Office department
Responsible for the training of new associates
Understand all radio codes and emergency procedures
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications

Previous customer service experience
Previous cash handling experience
Previous hotel experience highly preferred
Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
Ability to stand for 8 hour shift
Must be able to work a flexible schedule to include nights, holidays and weekends
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Omni La Mansión del Rio

SAN ANTONIO, TEXAS

RETREAT TO OUR SAN ANTONIO RIVER WALK HOTEL

Step out of our downtown San Antonio hotel to find yourself on the banks of the River Walk. At the heart of the city, this inviting district combines the natural beauty of the river with some of the city’s best dining, shopping and entertainment. From our hotel in San Antonio, you can take a quick stroll to the Alamo, visit the Historic Market Square or hop on a Riverboat Tour. Blending Spanish colonial architecture and European style, the Four Diamond Omni La Mansión del Rio surrounds you with the romance of a grand hacienda. Beautiful rooms and suites combine Old World design with contemporary finishes. A year-round courtyard pool and soothing treatments at Mokara Spa create a welcoming oasis at our River Walk hotel. You’ll also find plenty of space to hold your next meeting, gathering or special event at our hotel, with over 18,000 square feet of event space.