Front Desk Supervisor

Full-Time

Join the Heart of Southern Hospitality at Hyatt Place Memphis Primacy Parkway!

Got that spark of energy and passion for delivering top-notch hospitality services? We're looking for a dynamic, service-oriented leader to oversee our Front Desk operations at the heart of the vibrant city of Memphis, TN. Not to mention, this position is your stepping stone to a rewarding career in the hotel industry!

What's in It for You?

As the Front Desk Supervisor, you'll be in charge of the overall guest services operations. This includes room rental management, reservation handling, staff deployment, training, record keeping, and report generation. You'll also be the friendly face that builds and maintains good relationships with our guests. You'll even get the chance to act as the property Manager on Duty when assigned.

Key Responsibilities

• Create a high-standard environment where comfort, service, and quality are paramount for our guests.
• Enhance cooperation among all departments, creating a teamwork-driven atmosphere.
• Work closely with Managers and Front Office staff to ensure efficient room inventory controls.
• Maintain a productive relationship with the Property Management System provider.
• Collaborate with the maintenance team to ensure proper key controls.
• Manage departmental staffing levels according to occupancy levels.
• Train Front Office staff comprehensively to ensure the highest level of guest service.
• Be adaptable and ready to cover shifts, including evenings and weekends.

Who You'll Report To:

Assistant General Manager

What We're Looking For:

• Experience in hotel front office operations
• Excellent verbal, comprehension, listening, and problem-solving skills
• Strong interpersonal and time management skills
• Advanced knowledge of Excel and Word, and overall computer literacy
• Exceptional organizational skills and attention to detail
• Flexibility and adaptability to cover shifts, including evenings and weekends
• Superior report and accounting skills
• Outstanding guest relations skills

Physical Requirements:

While performing your duties, you're regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Amazing Benefits

• Medical, Dental, Vision, Life, Long/Short Term coverage
• 401-K
• Supplemental Insurance
• Opportunities for Professional Growth and Development
• Compensation: Based on Experience
• Travel Discounts

Working with us at Hyatt Place Memphis Primacy Parkway isn’t just a job, but a journey. You'll experience the dynamic city of Memphis, with its buzzing music scene, rich history, and delectable Southern cuisine. So why wait? Come and start your journey with us today!