Description

We believe our guest select Hyatt and the Chicago Athletic Association (CAA) because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. CAA is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Culture is represented by our mission, values, and goals through: Innovative, Respect, Service-Oriented and Inclusion. Innovative, CAA is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, CAA team members are inspired by the team's spirit and camaraderie given to one another. Service-Oriented, CAA is customer focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.

Join us for this incredible opportunity to be part of our Front Office team as an Assistant Front Office Manager at the Chicago Athletic Association (CAA) … Not only will you be part of a rock-star team, but you'll get to be part of a company that consistently earns a spot in Fortune’s 100 Best Companies to Work For!

The annual salary for this position is $53,000.

Benefits available with this position include:

Medical, Dental, and Vision Insurance (Full-time)
401K
Retirement Savings Plan (RSP)
Employee Stock Purchase Plan (ESPP) - after 1 year of employment
Short-term Disability
Basic Life Insurance
Paid Family Bonding Time and Adoption Assistance
Up to 15 days of earned PTO during first year of employment (Full-time)
Paid Holidays upon hire

Benefits available with this position include:

Colleague Rate and Complimentary Room Nights, if available
Flexible Spending Account
Complimentary Meals during shift
Complimentary Access to Headspace and numerous discounts at various retailers

COVID- 19 Safety:

Hyatt Hotels and the Chicago Athletic Association follows all COVID-19 CDC and City of Chicago Health department protocols for the safety of our team members, colleagues and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Responsibilities include:

Ensure hotels standards and expectations are accomplished on a daily basis
Oversee lobby, upholding guest service standards from the point of entry to guest room.
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
Effectively communicate information between shifts including special requests
Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
Control daily rooms availability, special events, and general information
Develop and implements “plan of action” for day-to-day operations
Monitor and implement operating procedures
Responsible for maintaining department standards
Ensure that staff members follow set procedures and standards
Ability to train and monitor performance of staff
Ability to hire, train, develop, and motivate employees.
Maintain enthusiastic and warm attitude in all circumstances

Chicago Athletic Association is dedicated to building a diverse, inclusive and authentic workplace. Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Located on Michigan Ave, the Chicago Athletic Association hotel is a historic landmark transformed into an incomparable boutique hotel with some of Chicago's best outdoor spaces, such as Millennium Park and Maggie Daley Park, right outside their front door. Inside this 1890s monument, you'll find 240 guest rooms & suites, 17,000 sq. ft of event space, and seven award-winning dining destinations. The Chicago Athletic Association hotel, part of the Unbound Collection by Hyatt, was recently voted #1 best hotel in Chicago by the readers of Condé Nast Traveler.

Requirements

A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Minimum of one year previous front office supervisory experience preferred.
Ability to work a flexible schedule.

Chicago Athletic Association Hotel

A DOWNTOWN CHICAGO HOTEL LIKE NO OTHER

We believe the spirit of Chicago is a kind of club, and once you’ve visited, you belong—so get in here…

Chicago’s celebrated 1890s athletic club is reborn as a bustling Michigan Avenue hotel playground, featuring some of downtown Chicago’s finest hotel rooms, restaurants, and nightlife talents. More than a restoration, it’s a revelation of historic architectural detail, from the grand marble staircases to the incomparable Cindy’s rooftop terrace, restaurant and bar, with commanding views across Millennium Park, the Art Institute of Chicago, and Lake Michigan.