General Manager

Full-Time

Bear Trap Dunes is excited to announce the career opportunity of General Manager. Qualified candidates thrive in a hospitality environment and are highly focused on providing superior service for our members and guests.

The General Manager directs and oversees all aspects of Club Operations including activities and relationships between members, guests, associates and community. The successful candidate must deliver a high-quality member experience, provide a Troon hospitality culture and deliver financial growth.

About Bear Trap Dunes

Nestled just three miles west of Bethany Beach, Delaware, Bear Trap Dunes Golf Club offers a picturesque coastal golf experience. The club features a stunning 27-hole golf course masterfully designed by Rick Jacobson, a renowned disciple of the Jack Nicklaus Design legacy. The layout is seamlessly integrated into the area’s natural coastal terrain, with abundant sand dunes that create both a challenging and visually captivating environment.

Bear Trap Dunes has earned numerous accolades, including recognition by GolfWeek as one of the "Top Five Best Golf Courses You Can Play in Delaware" and by Golf Magazine as the "No. 4 Best Golf Course" in the state. Its three distinctive 9-hole courses—Grizzly, Kodiak, and Black Bear—are celebrated as one of the top 27-hole layouts in the United States.

The club’s amenities extend beyond the course, offering a comprehensive practice facility that includes a short game area, a putting green, and a member-only driving range. A robust calendar of tournaments and social events further enhances the sense of community for members and guests alike.

Bear Trap Dunes also boasts exceptional dining at The Coastal Kitchen, redefining the fine-casual experience with locally sourced, high-quality ingredients. Open to the public, the restaurant partners with regional farms, breweries, and fishmongers to craft a menu that celebrates fresh, sustainable flavors in a relaxed atmosphere.

For those seeking a more immersive connection, Bear Trap Dunes provides a variety of membership opportunities, offering access to its premier golf and social facilities.

General Purpose

Manages all aspects of the Club including its activities and the relationships between the Club, Troon Golf, Ownership group, and/ or the Board of Directors, members, guests, associates, community, government and industry.

Essential Duties

• Administers Club policies and procedures established by the Club’s documents & Ownership group.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Troon Golf Procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by the Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to the Ownership group for necessary action.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

Education/Experience

Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands

Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses

Class A member of PGA/LPGA member preferred

Job Knowledge, Skill, And Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.