Banquet Server

Full-Time

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary: 

We are seeking a dedicated and enthusiastic Banquet Server to join our team. As a Banquet Server, you will play a crucial role in providing exceptional service during events and functions.

Shift requirements:

You will be responsible for ensuring that guests have a memorable dining experience by delivering food and beverages efficiently while maintaining high standards of hospitality. This position requires strong customer service skills and the ability to work in a fast-paced environment.

Responsibilities

• Work in a team environment to provide a level of hospitality and service that exceeds guest expectations.
  
• Collaborate with kitchen staff to ensure meals are delivered to the correct recipients in a prompt and accurate manner following all safety guidelines, with special consideration to guest requests.
  
• Exhibit a high level of professionalism, hospitality and confidence when communicating with guests.
  
• Communicate with Banquet Lead Captain and Banquet Set Up Supervisor to guarantee a successful function, including resolution of guest complaints.
  
• Maintain a positive, professional and respectful attitude toward guests, coworkers and management.
  
• Follow outlined procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) replenish supplies and communicate inventory in a timely and efficient manner, and (3) minimize misuse and breakage of china, glassware, linen and supplies and to ensure that no re-usable goods are wasted.
  
• Prepare work area prior to guest arrival, including rolling silverware, plating table and stocking service / beverage stations with coffee, water, ice, napkins, straws and garnishes as needed.
  
• Deliver food and beverages to guests in their service area as well as other areas as needed.
  
• Observe and follow up with guests to ensure satisfaction with food and service during banquet event.
  
• Anticipate / react to guest needs, answer questions and provide suggestions to event attendees.
  
• Manicure tables by clearing plates, glassware etc. and maintain a neat front of the house service area.
  
• Empty trash and place dirty dishes in appropriate areas.
  
• Adhere to all department specific and company standards, policies, procedures and safety rules at all times.
  
• Demonstrate compliance with all alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
  
• Knowledge and use of proper sanitation procedures to clean banquet equipment and facilities, including restrooms.

Qualifications: 

• Communicates effectively with others; be polite, professional, attentive to guests
• Attention to detail, especially when handling food
• Contributes to team results
• High school or equivalent education required.
• Ability to follow safety guidelines.
• TABC and Food Handler’s Certifications

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024