Substitute In-Room Dining Server

Full-Time

The In Room Dining Server has a passion to anticipate, meet and exceed our guests’ needs, while ensuring the highest levels of quality and cleanliness in all areas of Food and Beverage Operations.

Compensation: $15.93 - $21.24 per Hour (Plus Gratuitites)

Responsibilities

• Arrival
  • Report to manager at scheduled time in uniform, fully groomed according to The Plaza Standards with all personal service supplies on hand.
  • Clock-in in uniform at scheduled time for your shift.
  • Read communication board/log book. 
• Pre-Shift
  • Communicate with out going shift, if applicable.
  • Participate in departmental meetings and shift line-ups.
  • Know your shifts and station assignments.
  • Complete all opening side work regularly, promptly, and correctly and receive Manager Signature upon completion.
  • Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Service
  • Provide prompt, courteous and efficient food, beverage and Amenity service
  • Answer all phone calls directed to In Room Dining within 3 rings using the guest names.
  • Demonstrate The Plaza Standards in all interactions.
  • Demonstrate an attitude of friendly hospitality in every aspect of service.
  • Remains observant and responds to each guest at all times.
  • Maintain cleanliness and condition of the work areas and equipment.
  • Perform all assigned side work regularly, promptly, and correctly.
  • Effectively handle guest concerns.
  • Make appropriate suggestion of food and beverages; employs suggestive selling and up selling techniques and cross promotion of F&B Outlets.
  • Service beverage orders promptly according to standards.
  • Perform wine service according to procedures.
  • Assist in timing food orders correctly to ensure they come up at the proper time.
  • Ensure service trays and tables are up to Plaza Standards before presenting it to a guest.
  • Clean and set all trays and tables in accordance to The Plaza standards
  • Remove all delivered items from the guest rooms 60 to 90 minutes after delivery.
  • Conduct floor walks as instructed by the Manager or Sales Agent to check floors for any trays, tables or dishes. Collect any items and return them to the Stewarding Area.
  • Assist with retrieving service equipment from stewarding areas and re-stocking IRD.
  • Conduct expiration tracking on a daily basis and report upcoming expiration dates to manager.
  • Be able to perform all cash handling procedures
  • Work closely with Butlers to ensure detailed, customized and engaging service.
• Post-Shift
  • Ensure your workstation is clean, re-stocked, neat, and in order.
  • Bring all glassware, silverware and china back to the stewarding area and break down dirty tables and trays.
  • Complete all closing side work regularly, promptly, and correctly and receive Manager Signature upon completion.
• Leave
  • Communicate with incoming shift, if applicable.
  • Anticipate uniform needs for next scheduled shift.
  • Clock out before changing out of uniform.
• General
  • Ensure adherence to Fairmont’s Code of Ethics; ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment.
  • Maintain regular attendance in compliance with Fairmont standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming outlined by The Plaza grooming Policy.
  • Be able to perform a variety of Guest requests and think creatively when called upon in order to establish a memorable experience for every Guest and Member
  • Follows Occupational Health & Safety regulations.
  • Report suspicious people and behavior to Security.
  • Report any problems to manager on duty.
  • Follows Hotel’s telephone etiquette standards.
  • Comply promptly with all special request of management.
  • Communicate pleasantly and courteously with guests, management, and co-workers.
  • Knowledge of all communication systems including phones, radios etc.
  • Know layout of In Room Dining/hotel and location of all equipment and supplies.
  • Know all IRD station breakdowns.
  • Knowledge of all other F&B Outlets; including Rose Club, Champagne Bar and Palm Court. Knowledge includes menus, wine and cocktail programs and special events
  • Know all of the IRD menus; including Breakfast, All Day Dining, Late Night Dining, Suite Functions/ Hospitality, Eloise Kids Menu, Private Bar and Amenity menus.
  • Other duties may apply

• Proficient in the English language (verbal & written), second language is an asset.
• Basic computer knowledge (Micros, Opera, Microsoft, etc.).
• Previous food and beverage experience in a luxury hotel setting is an asset.
• Must be able to lift trays of food or food items up to 50 pounds.
• Must be able to transport trays up to 50 pounds through the kitchen to Guest Rooms
• Must be able to stand and walk throughout entire shift.
• Must have a very flexible schedule including Nights, weekends and holidays.
• Food handling certificate is an asset.
• Must be able to work with and serve alcohol
• Knowledge of food, wine, spirits and cocktails
• Excellent eye for detail and the ability to multi-task.
• Team player and willing to help out throughout IRD and other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Physical Aspects of Position (include but are not limited to):     

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.