Description

PURPOSE:

A Spa Coordinator is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Lake House Spa and make a lasting impression on their farewell. Spa Coordinators must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa.

ESSENTIAL FUNCTIONS:

Greets and registers guests upon their arrival at the Spa
Ensures the accuracy of guest file information
Schedule spa services on a computerized spa system
Posts guest charges
Assists guests in understanding and settling their accounts
Maintain eye contact when addressing external and internal guests
Properly open & close the spa each day according to Standard Operating Procedures
Acknowledge & greet everyone who enters & leaves spa facilities
Maintain a clean, safe, fully stocked, and well-organized work area
Regularly attend, participate in, and support training and staff meetings for the spa

ADDITIONAL RESPONSIBILITIES:

In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:

Be on time for your shift
Provide locker room coverage as necessary
Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
Promote the sales of additional spa services and gift certificates in a positive and motivational way
Assist in all areas of spa operation as requested by management
Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
Communicate to management any occurrences involving staff or guests in the spa that require attention

KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge:

Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Utilize spa computers with skill and proficiency.

Skills:

Excellent verbal English communication skills
Exceptional communication, listening, and people skills

Abilities:

Ability to manage payments according to procedures
Ability to work independently and within a team
Ability to project a positive attitude over the telephone
Must be detail-oriented and have the ability to multi-task

QUALIFICATION STANDARDS:

Education:

High school diploma or GED

Experience:

At least one year of consistent, steady work experience with the general public, specifically in customer service
Previous hotel front desk experience helpful

Other:

Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe (our Ethos):

Shared accountability
Humility and kindness
Creative problem solving
Collaboration & community
Do well and do good

Benefits

Complimentary, Wellness Classes
Growth Opportunities
Community Atmosphere
Employee Discounts
Employee Recognition
Health, Dental, Vision & 401k

Lake Austin Spa Resort in an EOE/M/F/D/V and eVerify employer.

Lake Austin Spa Resort

About the company

We’re an award-winning wellness resort on the shores of Lake Austin, but you won’t hear us rattling off every last accolade. We’re laid-back, easy to get to, and we know our stuff. While we pride ourselves on our wealth of knowledge around aquatic treatments and wellness practices, our biggest joy comes from helping our guests find the rest and relaxation they seek from our waters.

Why people like to work here

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It’s the talented team, the beautiful surroundings in the heart of Texas Hill Country, and, most importantly, the ability to take care of and provide exemplary service to our guests.

We always look for the best and brightest in the wellness and hospitality business.