Group Sales Analyst

Full-Time

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Group Sales Analyst is responsible as the main point of evaluation for group lead activity for the resort. The candidate will work in partnership with Hotel Sales and Revenue Teams including, but not limited to the Director of Sales & Marketing, Director of Catering & Convention Services and Director of Revenue Management, as to the core principles of moving leads forward to the sales team based on historical and future analytics, annualized revenue growth, increased RPI, rooms to space ratios, arrival/departure patterns, seasonality, and set rate guidelines.  The GSAs primary responsibility is to maximize business opportunities through control of group room inventory and event space management.  Knowledge of the group market, rooms to space ratio policies and pattern management are all critical components to the success of this position.  The position will move the lead forward to the assigned sales manager, when applicable, with specific rooms/space/rate/F&B minimum guidelines or turn down the lead. 

• Attend Business Review and assist DOSM, DORM and DOCCS in reviewing future group opportunities ensuring space requests meet Hotel’s rooms / space policies.
• Act as the Lead Catcher and the first point of contact between the hotel and the interested client. 
• Reach out to the client to ask pre-qualification questions about flexibility on dates and patterns, meeting space needs, past history, budgets as needed.
• Evaluate each lead to determine if it:
• Fits within the room night and space parameters of that requested date and available pattern.
• The rooms to space ratio is appropriate.
• The food & beverage contribution is close to our target
• The requested meeting event space is available.
• Has been evaluated through the hotel’s IDEAs platform.
• Upon completion of the evaluation, forward to the appropriate manager with findings, suggestions and comments.  Turn down any leads where it does not meet the needs of one or both parties and FLIP that lead when possible.
• Coordinate customer specifications (including room, food, and beverage and meeting space requirements) via the identified lead management system. Enter and maintain a pertinent account and booking information in Delphi FDC in accordance with defined standards.
• Apply an understanding of group and catering forecasts, hotel revenue strategy, meeting room set-up types and capabilities, knowledge of event technology (A/V), F&B services, and sleeping rooms to close group business.
• Prioritize leads based on hotel sales strategy and factors impacting group rates, availability, and value.
• Provide solutions that achieve and protect the financial goals of the hotel and sales individuals while strengthening relationships with internal and external customers.
• Manage team to maintain effective use of meeting space that drives maximum group occupancy while verifying that the group customer’s needs and expectations have been met.
• Identify dates that require function space to be released, and ensure action is taken by CS/Sales Manager
• Maintain a list of all Group contracts with “unique” clauses i.e. abnormal cutoff dates, guaranteed specific room types, etc.
• Ensure space is blocked appropriately for both sales and catering groups.
• Develop strategies and solutions with the sales and convention services team to identify previously signed definite groups where space has been over committed and the Hotel has rooms to sell.    
• Identify “need dates” where there is a significant opportunity to secure additional group or local catering business should space be released by an existing group(s).  
• Eliminate or minimize 24 hour all space holds. 
• Supervise the execution of the file turnover process. Review and audit definite file turnovers to ensure space is blocked according to contract.
• Review and approve all definite group space addendums.
• Review definite space on the books and make proper adjustments to free up open patterns of straight-line availability. 
• Maintain Ballroom availability document.
• Perform daily and weekly function space diary audits to identify conflicts and double bookings and ensure that the adequate space is protected for each group's pattern.
• Provide group histories to other properties and request them as needed. 
• Cross check the daily transaction report against space releases on file.
• Additional post contract signing responsibilities include maintenance of the 18-month calendar.  Lead monthly convention calendar review meeting to ensure seamless transition from sales to service, highlighting unique contract clauses (i.e., groups with inventory review dates).
• Responsible for coaching and counseling of staff as needed.  
• Meet with meeting planners as necessary in pre and post cons.  
• Prepare and distribute Group Approaching Cutoff report weekly.
• Ensure a minimum of 3 years of history is on file for groups where appropriate.

• Bachelor’s degree from a four-year college or university in business, communications, or hotel management preferred, or related Hotel Industry related experience.
• A minimum of two (2) years of hotel sales or revenue experience.
• Proven understanding of sales and catering techniques, and event services.
• Proficiency with Delphi FDC and MeetingBroker.
• Strong problem-solving and resolution skills. This includes the ability to effectively address any issue in collaboration with others.
• Ability to work well under high demand and effectively balance multiple and concurrent tasks
• Strong project/time management and organizational skills
• Confident presence supported by excellent analytical, written, verbal, and presentation skills
• Basic Microsoft Office knowledge.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.