Description

The Guest Services Manager's additional responsibilities include:

Assisting with guest check in and check-out process and ensuring that all guests needs are met
Assisting and supporting the concierge team to provide exemplary service to our guests
Ensuring bell service is prompt and thorough
Communicating effectively with all departments
Ensuring that all guest reception agents are completing their processes accurately and efficiently
Executing emergency procedures as required
Providing a warm welcome and departure to all guests

The candidate must enjoy social interaction and the desire to go above and beyond to provide memorable service to all guests. The person should also have strong computer and organizational skills and the ability to work under pressure and problem solve. Previous experience at a luxury hotel is preferred.

Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.

Recommended Skills

Administration
Coach Team Members
Hospitality Management
Occupational Safety And Health
Demonstrating Best Practices
Guest Confidentiality

Wequassett Resort and Golf Club

Relax against a backdrop of the sparkling waters of Cape Cod’s most celebrated destination. Dine by the seaside, or in the cozy embrace of a warm tavern. Stroll the beach while the wind kisses your face, then drift to sleep overlooking the ocean sunset. This is the magic of Wequassett.