Biligual Care Partner

Remote Full-Time

We are seeking a motivated and dynamic Biligual Care partner to join our team. 

YOUR ROLE:

As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.

In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

After your first three months, you will:

Have completed virtual onboarding and training (three weeks long) and are up to speed on Luvdid, tools, technology, partners, and expectations. You're completing at least 30 calls with members each day.

Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs.

Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you'll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.

Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You're hitting your efficient metrics and quality standards.

Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.

Be on the lookout to improve the experience, quality, and outcomes of our work with members.

What leads to success:

Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

A quiet working space. It's important you've worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

Bilingual. You are fluent in Spanish.

This position is fully remote and available to US and Canada residents only.