General Manager

Full-Time

Are you looking to join a team where your entrepreneurial spirit, creative enthusiasm and results-driven courage unite?  You just found us  . . .

Westmont Hospitality Group is actively seeking to hire a very strong, knowledgeable, energetic and experienced General Manager to join our phenomenal team for our 335-room Hilton Sacramento Arden West. Located in Sacramento, Hilton Sacramento Arden West is in the business district and is ideal for business and leisure travelers alike. The hotel hosts 22,000 square feet of meeting space that includes beautiful ballrooms, boardroom, meetings rooms and outdoor patio spaces.

The General Manager is responsible for the entire operation and sales efforts of the hotel.  Effectively directs and coordinates staff, activities and available resources in order to accomplish hotel objectives and goals, and is responsible for leading the hotel team, ensuring guest satisfaction and upkeep of the asset.   

Job Requirements

The ideal candidate will have 5 to 10 years of hands-on General Manager experience in a full-service environment with strong sales and revenue management background, excellent leadership skills including strategic thinking, communication, training, teambuilding and mentoring. Complete understanding of financial statements, budgeting and forecasting. Experience should demonstrate the ability to exceed guest expectations, develop and execute revenue strategies, and manage costs in order to meet and exceed financial goals.

Duties and Responsibilities

• Effectively manage and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, sales and revenue management. Develop, prepare, execute and achieve financial goals. 
• Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. 
• Manage all sources of revenue. Responsible for the development and execution of business plans, including sales & marketing plans. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems
• Develop, implement, monitor and participate in comprehensive sales and marketing strategies that result in maximum revenues for the hotel and maximize market share.
• Ensure the timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all hotel receipts.
• Review and approve all operating expenses.
• Participate in sales activities, including sales calls, greeting clients, site inspections/tours. 
• Build and maintain rapport with associates and clients. Ensure 100% Guest satisfaction and strong employee engagement. 
• Represent the hotel in appropriate hotel, tourism and business associations. Participate in community affairs and maintain a positive public image for the hotel. 
• Implement, maintain and promote all Company culture and policies & procedures. 
• Oversee day-to-day operations. Physically inspect the property daily, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel.  Control purchases and inventories. 
• Recruit, supervise and evaluate direct reports. 
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards. 
• Position reports directly to a Regional Director of Operations. 

EOE