Night Auditor- Guest Service Agent

Full-Time

Job summary                                                                                                                                                                                                                                                                                                                                           Balance room, restaurant and bar daily work.  Post and balance charges and settlements in a timely and efficient manner.  Maintain files and reset the systems for next day operations.  Also works as a front desk agent during shift as needed. - Guest service agent - Responsible for all guest service functions, responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms, checking in and checking out. 

Essential Job Functions                                                                                                                                                                                                                                                                                                                                 This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.  Flexible schedule, weekdays, weekends, holidays.

• Prepare daily Restaurant Revenue Report data by auditing Digital Dining to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
• Run audit reports/journals. 
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.   
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Greet customers immediately with a friendly and sincere welcome.  Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.  Make appropriate selection of rooms based on guest needs.  Code electronic keys, certificates, and coupons as appropriate.   Requires continual standing and movement throughout front office areas.
• Verify credit cards for authorization using electronic acceptance methods.  Handle cash; make change and balance as assigned house bank.  Accept and record vouchers, travelers’ checks, and other forms of payment.  Perform accurate, moderately complex arithmetic functions using a calculator.   Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication.  Input messages into the computer.  Retrieve messages and communicate the content to the guest.   Retrieve mail, small packages and facsimiles for customers as requested. 
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Answering Phones to assist PBX/Guest Calls
• Restocking supplies at the front desk and business center – i.e. cookies, paper supplies.
• Perform any related duties as requested by supervisor/manager.

 EEO/AA/VEVRAA/ADA