Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Pay: Starting at $18.50/ hour

Job Type: Full Time

Benefits:

Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes.

Buffalo Marriott at LECOM HARBORCENTER

Experience downtown Buffalo like never before at the award-winning Buffalo Marriott at LECOM HARBORCENTER. Boasting an unparalleled location near KeyBank Center within the LECOM HARBORCENTER complex, our hotel is steps away from Buffalo, New York's most popular attractions - from the waterfront and convention center to the nightlife and events of Canalside. Intuitively designed hotel rooms and suites include local artwork, platform beds, spa-inspired bathrooms and terrific views. Panorama on Seven, our hotel restaurant, offers seasonal American cuisine, handcrafted cocktails and views of the Buffalo waterfront. We also feature 6,000 square feet of event space, accompanied by comprehensive planning and catering services. And whether you're at our hotel for business or on vacation, you'll be thrilled with our location in the heart of the Buffalo's flourishing downtown district.