Group Rooms Coordinator

Full-Time

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

We are seeking a detail-oriented Group Rooms Coordinator to manage reservations for accommodations and dining. Responsibilities include making, changing, and canceling reservations, filing reservations and back-up documentation, and handling mail, correspondence, and brochure requests. The role involves posting advance deposits, processing confirmations, and tracking purchased gift certificates and Comp Certificate Reservations. Additionally, the Coordinator will input delivered reservations from the ORS system, assist Sales and Conference Services with group inquiries, and provide occupancy and availability information to internal associates and OmniRez. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to effectively communicate with both internal and external stakeholders to ensure seamless reservation processes.

Our  team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Make reservations/both for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Handle mail/correspondence/brochure requests.
• Post advance deposits.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.

• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have the ability to adapt to unexpected situations.
• Must be punctual and reliable.
• Must be able to remain calm and portray a friendly demeanor in stressful situations.
• Must be willing to work weekends, holidays, and occasional evenings.
• Must be able willing to work in unfavorable weather conditions.
• Must be able to lift up to 30lbs and pull and push up to 50lbs.
• Must be available to work flexible hours, including evenings and weekends and holidays.

Omni Hotels and Resorts is an equal opportunity employer.