Loss Prevention Officer

Full-Time

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Protect the interests and assets of Community Association members.

• To act and perform the assigned tasks as an extension of management.

• To observe and report both verbally and in writing on all assignments.

• Use computers and software to generate effective, concise reporting.

• Ability to use radio equipment and keep accurate records. Proper telephone etiquette.

• Patrol the hotel property. Report and record all unsafe conditions.

• Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.

• To insure the protection and preservation of hotel, guest, and employee property. Maintain current and thorough knowledge of the Resort’s emergency and life safety procedures.

• Ability to accept and complete specific assigned tasks, as needed or deemed necessary.

• Conduct investigations.

• Conduct and document safety inspections of grounds and life safety equipment.

• Lock and secure the Resort and attached properties.

• Conduct accident investigations and write accident reports.

• Assist Associates in getting care for accidents as needed and completing required documentation.

• Assist guests and associates with entry and exit from secured areas according to Resort policy.

• Enforce hotel policies and procedures.

• Respond to life-threatening emergencies as well as “criminal behavior” according to Resort policy.

• Maintain a professional attitude and appearance.

• Respond to customer-service related tasks as needed.

• In absence of Rooms Departments, perform basic cleanliness, luggage, or service requests.

Physical Job Requirements (for essential functions only)

• Must have a background check without serious criminal record and a safe driving record.

• CPR Certification preferred.

• Ability to verbally communicate clearly, professionally, and diplomatically with guests and associates is required.

• Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and always acting in a calm manner.

• Hotel / Resort experience preferred.

• Prior Security/Loss Prevention experience: strongly preferred.

• Ability to be mobile throughout the Resort and work both inside and outside is required.

• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays

• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet browsers required. Incident Report software and Chrome Browser experience preferred.

• High School Degree or GED required. Some college preferred.

• Stand or walk for an extended period or for an entire work shift in extreme weather.

• Move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 with assistance.

• Efficient and discreet communication skills involving associates and guests by telephone, email, radio, and internal reporting.

• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.

• Must have excellent verbal and written communication skills and be proficient on a computer.

Knowledge/equivalent education:

• Must be a minimum of 21 years of age.

• High school diploma or equivalent.

• Must possess effective oral and written English communications skills.