Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Help train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum 1 year of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Le Meridien Atlanta Perimeter

Relax in luxury at our Dunwoody Perimeter Hotel

Surrounded by long-standing dogwoods and lush greenery, our hotel in suburban Atlanta, GA, offers a scenic retreat in Dunwoody, GA. Part of Perimeter Center, a suburban area of Atlanta, our boutique hotel is steps from local attractions like Perimeter Mall or travel anywhere in a 2-mile radius on our shuttle. To access downtown Atlanta in the north, take a 30-minute drive or board the MARTA system. Stay at our hotel in suburban Atlanta, and fuel your Atlanta adventures with innovative, eclectic cuisine at Portico, followed by a workout in our state-of-the-art fitness center. Or make relaxation a priority in our poolside cabanas. If you're in town for a special event, host your group in our hotel in Dunwoody, Atlanta. Our luxurious rooms and suites offer ideal launch pads into Atlanta, featuring plush beds, flat-screen TVs and room service. Find the best of both worlds at Le Méridien Atlanta Perimeter, your pastoral oasis near the big city.