Assistant General Manager

Full-Time

Description

Essential functions

• Leads and manages resort operations.
• Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.
• Ensures brand standards are met.
• Facilitates resort meetings in General Manager absence.
• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
• Manages conflict and resolves team members and guests complaints.
• As requested by the GM, conducts performance evaluations that are timely and constructive.
• Organizes and oversees the schedules, timecards, and work of assigned staff.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Serves as General Manager in GM’s absence from property.
• Performs other related duties as assigned.

Supportive functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in resort and corporate activities and meetings as requested.
• Perform special projects as assigned by the General Manager.

Physical requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Must be able to access and navigate the resort.

Specific job knowledge, skills, and abilities

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Extensive knowledge of resort/hotel operations
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent communications skills both verbal and written
• Excellent managerial and supervisory skills.
• Ability to work in teams and independently.
• Excellent math and accounting skills
• Ability to interpret financial data
• Proficient with Microsoft Office Suite or similar software programs.

Education and experience

BS degree in related field, or comparable certifications and experience in the industry

Minimum 3 years of successful resort/hotel operations leadership required.

Prior GM experience or AGM experience is preferred.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Qualifications

3 years of successful hotel, campground, RV, or hospitality operations leadership.