Telecommunication Agent (PBX)
Full-Time
Westin DC
Washington, DC
Compensation: $21.00 to $22.00 per hour
Why us?
Sage Hospitality Group is looking to hire an Agent to Telecommunications (PBX) Agent us overseeing the Westin Washington City Center!
�
A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer.
Job Overview
Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Follow through in resolving guest problems and/or requests courteously and accurately.
- Process and file check-in and check-out slips in a timely, efficient manner.
- Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
- Sort and process guest related mail in a quality manner in accordance to established procedures.
- Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
- Handle all emergencies according to established procedures.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management
Qualifications
Education/Formal Training
High school education or equivalent experience.
�
Experience
No prior experience necessary.
�
Knowledge/Skills
- Excellent hearing required to clearly hear the guest.
- Moderate vision required to read the computer screen and the guest registration rack.
- Excellent speech communication skills required to clearly understand the operator.
- Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Carrying up to 25 lbs. of various office equipment.
- Bending/kneeling -to obtain reports and for filing.
- Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95% shift.
Benefits
▪Medical, dental, vision insurance
▪Health savings and flexible spending accounts
▪Basic Life and ADD insurance
▪Unlimited PTO
▪Eligible to participate in the Company’s 401(k) program with employer matching
▪Employee Assistance Program
▪Tuition Reimbursement
▪Great discounts on Hotels, Restaurants, and much more
▪Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral
Salary
Options
We want to connect with you TODAY!
Software Powered by iCIMS
Job Overview
Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Follow through in resolving guest problems and/or requests courteously and accurately.
- Process and file check-in and check-out slips in a timely, efficient manner.
- Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
- Sort and process guest related mail in a quality manner in accordance to established procedures.
- Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
- Handle all emergencies according to established procedures.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management
Qualifications
Education/Formal Training
High school education or equivalent experience.
�
Experience
No prior experience necessary.
�
Knowledge/Skills
- Excellent hearing required to clearly hear the guest.
- Moderate vision required to read the computer screen and the guest registration rack.
- Excellent speech communication skills required to clearly understand the operator.
- Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Carrying up to 25 lbs. of various office equipment.
- Bending/kneeling -to obtain reports and for filing.
- Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95% shift.
Benefits
▪Medical, dental, vision insurance
▪Health savings and flexible spending accounts
▪Basic Life and ADD insurance
▪Unlimited PTO
▪Eligible to participate in the Company’s 401(k) program with employer matching
▪Employee Assistance Program
▪Tuition Reimbursement
▪Great discounts on Hotels, Restaurants, and much more
▪Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral
Salary
Westin DC
Westin DC
There will be plenty to see and do during your stay in Washington D.C. at The Westin Washington, D.C. City Center. Placing you in the heart of downtown, our location near Dupont Circle provides easy access to a variety of destinations including the Walter E. Washington Convention Center, Lincoln Theatre and Capital One™ Arena. During your stay at our hotel, you will feel your best with our state-of-the-art fitness center and in-room spa menu. Start your day by enjoying a healthy breakfast at 1400 North, and ending with inventive craft cocktails and craft beer at Infamy Bar & Restaurant.
Once you're done exploring all the things to do in Washington D.C., find sanctuary in our modern pet-friendly rooms featuring downtown views of Washington, D.C. or get work done at our 24 hours business center. Each of our accommodations features a flat-panel TV, plush bedding, ergonomic workstation and stylish bathroom with refreshing products. Your D.C. adventure awaits at The Westin Washington, D.C. City Center.
| Address | 1400 M St NW, Washington, DC 20005 |
|---|---|
| Property Type | Hotel |
| # Jobs | 5 |
Other Jobs at Westin DC: