Customer Service Rep

Remote Full-Time

Horses Healing Hearts started in 2009, sparked by the incredible journey of Lizabeth Olszewski. Growing up with alcoholic parents, Liz’s life changed forever when a caring aunt took her in, providing the love and support she needed. Her experience with a horse, a mentor, and that emotional support became the heart of what we do today.

As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers. This role is crucial in maintaining and enhancing our reputation for superior customer satisfaction. You will be the liaison between our clients and our technical teams, ensuring seamless communication.

Responsibilities:

• Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency. Assist with scheduling appointments.
• Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.
• Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.
• Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.

Qualifications:

• Previous experience in customer service, Training will be provided.
• Excellent verbal and written communication skills. Ability to convey technical information in an understandable manner.
• Strong problem-solving skills with the ability to think on your feet and resolve issues efficiently.
• Detail-oriented with the ability to manage multiple tasks and appointments simultaneously.