Description

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!

Successful candidates will possess the following skills and expertise:

1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
1+ year experience with multi-line phone systems is required.
Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
High school diploma is required.
Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

Hamilton Hotel

A D.C. destination since 1922, Hamilton Hotel’s present is as storied as its past. With thoughtful amenities, exclusive partnerships, and a unique approach to service, every stay is a new chapter in Hamilton history.

Our dedicated and knowledgeable concierge team is available round the clock to provide assistance with any request, from booking tickets to local attractions to recommending top-rated restaurants in the area. Our staff is committed to ensuring that each guest has a memorable experience during their stay with us. Our concierge services are designed to make your stay at the Hamilton Hotel as comfortable as possible