Restaurant Beverage Manager

Full-Time

Job Details

Hakubai is a newly redesigned fine-dining Kaiseki restaurant located in The Prince Kitano Hotel - New York City’s only Japanese owned and operated luxury hotel. The menu features a 9-course tasting menu focused on seasonal ingredients with traditional execution. The hotel is conveniently located for both business and leisure travelers on New York City’s coveted Park Avenue near Grand Central Station.

We are seeking an experienced and refined Restaurant Beverage Manager to participate in this exciting new operation. Knowledge of Japanese cuisine, ingredients, and beverage skill is highlighted in fine wine, natural wine, sake, and mixology. Certified Sake Sommelier is required. Understanding and speaking Japanese is preferred.

Main Responsibility: Support the General Manager in administrative tasks and execution of established Standard Operating Procedures. The following are not the sole responsibility of the Restaurant Beverage Manager, but the expectation is to contribute to these tasks with the participation of the General Manager.

Floor Support for Service Staff

• Table touching to ensure guest satisfaction
• Supervision of team members
• Checking in staff upon arrival
• Assigning side work and following up to ensure side work is accomplished correctly and efficiently
• Server cash-out reports and cash handling

Guest Relations and Outreach

• Manage the Reservations book to ensure maximum booking potential
• Reach out to guests for reservation, dietary restriction, and special occasion confirmation when needed
• Follow guest feedback and filter to the GM for response

Preshift Execution and Planning

• Fill out daily preshift template with Reservation information, service points, product descriptions
•     Assisting in leading the preshift discussing special occasions, guest dietary restrictions, explaining a rotating       list of service points, quizzing the staff on product knowledge

Scheduling

• Strategize with the GM to establish shift pars and maximize team strengths to establish a smooth service.
• Build a preliminary schedule for GM approval
• Look through up-coming Reservation book for cover counts and potential events to forecast staffing needs.

Menu Updating and Print Organization

• Work with the Chef team to have up-to-date menu information (should the menu change frequently)
• Utilize the menu document software (InDesign, Illustrator, Excel) to keep menus up-to-date
• Update the restaurant website when there are menu changes

Maintaining and Updating Training Materials

• Menu Descriptions – Food and Beverage
• Steps of Service

Initial Recruitment

• Follow up on recruitment postings and schedule initial interviews.
• Execute initial interview and pass candidates to the General Manager.

Beverage Support

• Assist General Manager in daily requisition, restocking, and planning
• Assist in keeping beverage menus up to date
• Assist in keeping POS/Micros and Bin wise applications up to date
• Assist in end of month inventory

Qualifications

   •Knowledge of hospitality operations and customer services best practices

   •Excellent leadership and people management skills

   •Strong problem-solving abilities and a customer-focused approach

   •Good understanding of hospitality management software

   •Proficiency in English; Understanding and speaking Japanese is preferred

   •Bachelor’s degree in hospitality management or related field is preferred

Benefits

   •401(k) with company match

   •Health, dental and vision insurance

   •Paid time off

   •Life insurance