Omni Hotels & Resorts Reservation Center
Omaha, NE
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
The Guest & Membership Care Supervisor role is the first line of escalation for Specialists and will need to understand processes and systems to ensure effective problem resolution. This role will also, at times, be responsible for handling inquiries (email, online claims, phone, etc.), resolving problems, and providing instructions or information to satisfy the needs of the guests and hotel teams. This role will interface with both internal and external customers. This role's ultimate goal is to ensure complete customer (internal and external) satisfaction by ensuring the issues are handed in a courteous, timely, professional, and efficient manner, and by utilizing department standard processes and adhering to Moments of Services guidelines. This will either be accomplished directly or through the specialists that the Supervisor oversees.
Benefits include:
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
WELCOME TO OMNI
At Omni, we believe that experiences matter and the joy of travel is rooted in an authentic connection to a place. When you walk through our doors, you immediately sense the warmth and friendliness that define us, making you feel right at home. Our new Select Guest loyalty program makes these experiences even more rewarding. Earn rewards on your entire stay, including dining, golf, shopping and spa treatments, at more than 50 unique destinations. We invite you to embrace a world of genuine hospitality, personalized service and elevated experiences that will leave you with memories that last a lifetime.
Address | 11819 Miami St 3rd floor, Omaha, NE 68164 |
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Property Type | Corporate Office |
# Jobs | 1 |