Guest Service Representative

Full-Time

Reports To

Supervises

Shift times:  Weekdays & weekends from 7:00 AM to 3:00 PM (subject to change based on business needs).   

Must Have Weekly Open Availability.

Job Purpose

Job Responsibilities

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Assists in filing of folios, registration cards, etc. on a daily basis.
6. Operate switchboard to relay incoming, outgoing, and interoffice calls.
7. Provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, along with other AYS duties. 
8. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
9. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
10. Take the initiative to greet guests in a friendly and warm manner.
11. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
12. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business needs dictate. 

Atlanta Marriott NW (managed by Dimension Hospitality) Offers Excellent Benefits and rewards:

• Health Insurance: (Full-Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment. 
• Retirement Savings (401k) 
• Paid vacation: Eligibility for this time begins after 90 days of service (you will begin accruing on your first day). 
• Flexible Sick Days:  We offer flexible sick time which means you may use the time as personal time. Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• We offer free meals to our associates. Also, you are eligible for a 20% meal discount at Marriott Restaurants.
• Hotel room discount at Marriott International. In addition, hotel room discounts at Dimension Hospitality-managed hotels.
• Tuition reimbursement
• Room for growth! 
• And much more!

Job Skills

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Education

• HS Diploma or equivalent.

Experience

• Minimum of 3 months' hospitality preferred, general office, or customer service experience.
• Open availability required.

Salary Description