Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The main purpose of the Front Office Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Office Supervisor also needs to be familiar with the A.M. and P.M. checklist.

Responsibilities

Essential Functions:

To be thoroughly acquainted with all check-in policies and procedures.

To be thoroughly acquainted with all check-out policies and procedures.

To be familiar with guest scenarios.

To be familiar with all technical equipment related to the Front Desk.

To be familiar with all hotel facilities.

To be familiar with general organization set-up.

To be familiar with the inter-relationship between the different departments.

Must be able to train new associates.

Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.

Hotel Specific Essential Functions:

To be acquainted with different operating systems including Opera, Resort Suite and Synergy
To be able to control room inventory to flex the capacity during peaks and downturns in business
To be able to distribute information to the appropriate staff related to groups or catered functions
To be familiar with guest service and transportation operations while working as the Manager on Duty

Tools and Equipment:

Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

Interior and on occasion exterior of hotel with exposure to weather conditions.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

applicationassistance@omnihotels.com.

Omni Homestead Resort & Spa

HOT SPRINGS, VIRGINIA

DISCOVER HISTORIC HOT SPRINGS AND MORE AT AMERICA'S FIRST RESORT

RECOGNIZED BY TIME MAGAZINE AS ONE OF THE WORLD'S GREATEST PLACES FOR 2024

The Omni Homestead Resort & Spa has been delighting vacationers—including 24 U.S. presidents—for over 250 years. A recently completed $170 million renovation restored the historic character to this Allegheny Mountain resort in Virginia, from the Great Hall to the guest rooms and the bathhouses at the iconic Warm Springs Pools. Our one-of-a-kind resort features a two-acre water park and top-ranked golf courses, including the nation’s oldest first tee in continuous use. Deepen your experience at The Omni Homestead Resort & Spa with a soothing massage at The Spa. Enjoy local favorites at eight charming restaurants and bars and taste wines from fine regional vintners. However you choose to spend your vacation at our Hot Springs, VA resort, it’s guaranteed to be memorable.