Loyalty Ambassador

Full-Time

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

This role will champion the hotel’s loyalty ambassador program for our loyal select guests by engaging in constant correspondence with the members of our company’s Select Guest program.  This role will be providing support to the Front Desk and Guest Services departments when needed.  This role will be responsible for managing the assignment of rooms and blocking procedures and will serve as the liaison between Front Office, Sales, Housekeeping, and Reservations Department assisting in Group Bookings, Internal Reservations and Property Reservation calls when needed.  This role will oversee the friendly, professional, and efficient arrival/departure and in house experience of hotel guests with the demands of a world-class hotel.

• Facilitate a smooth and orderly workflow and maximum service to our guests
• Engage with guests using professional email and text communication via Microsoft Outlook and Alice App.

• Serve as the Ambassador for the Front of the House

• Champion of the company’s Select Guest Program
• Must have full understanding of Select Guest Program
• Must have full understanding of Opera Property Management system
• Must understand company’s Medallia program
• Pre-assign rooms according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
• Must be able to assist front desk in event of short staff situations
• Must have complete understanding of room blocking procedures.

• Ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and Front Desk.
• To review and respond to all feedback from Select Guests.
• Be familiar with reservations, rooms control and basic room inventory.
• Be thoroughly acquainted with all check-in procedures and policies.
• Be familiar with all technical equipment as related to the Front Desk.
• To maintain a strong inter-relationship between the different departments.
• Engage in constant correspondence with all levels of Select Guests and assist with all requests as needed.

• Deliver unique requests and anticipate guest needs based on past alerts.
• To review and respond to all feedback from Select Guests
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments. Serve as a departmental role model.

• Previous experience with hotel guest services highly preferred
• Intermediate Microsoft office experience highly preferred
• Excellent customer service skills
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including weekends and holidays
• Ability to sit/stand/walk for extended periods of time

Salary for this position : $27.00/hour.

Upon meeting eligibility requirements Full Time Associates at Omni Chicago Hotel are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, Select Paid Holidays and Paid Leave Accrual.

Additional associate benefits offered include discounts at the restaurant, use of hotel fitness center, discounted parking options, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.