Ideal Services Agent

Full-Time

Come and join our team at this  605-room convention center hotel in the heart of downtown Oklahoma City.  Our luxury hotel is located next to the Paycom Center(OKC Thunder),  the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property  includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

An amazing opportunity to be a pivotal part of an Omni convention collection hotel in Downtown OKC. The Omni Oklahoma City Hotel is a true outdoor recreation, entertainment and culinary destination paying homage to the heritage and modern progress of the city. With 605 guest rooms and suites, the luxury hotel will showcase views of the 70-acre Scissortail Park and the downtown skyline with 75,000 square feet of meeting and event space, sports bar, specialty restaurant, coffee shop and a retail venue.

The Omni Oklahoma City Hotel is seeking an experienced Ideal Services Agent to join the Front Desk team of this upscale hotel. This individual's responsibility is to provide service to our internal and external customers ensuring that Omni's service exceeds our guests' expectations through one central location. They will be a part of creating a telecommunications center of skilled, well-trained associates capable of receiving, logging, and handling or dispatching every guest request with timely follow up with the guest.

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees. 
• Manage Synergy Work Requests.
• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Assist with late checkout requests, Restaurant in Room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, recording and making wake up calls, and directing reservation calls to the Omni reservation center.
• Check guests in and assist as necessary at the front desk.
• Receiving and sending fax messages as needed, as well as operating switchboard and two-way radio.

• Computer skills required, Spa Soft, Micros, and/or Opera experience preferred
• Must have the ability to work alone, with others, and remain at work station for entirety of shift. 
• Must be able to work a flexible schedule including, weekends and holidays. 
• Must have customer service experience with excellent written and especially verbal communication skills. 
• Must be able to sit for extended periods of time.
• Must be able to sit for an extended period or for an entire work shift. May stand at station when needed
• Requires repetitive motion.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
• Must live within 50 miles of hotel

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.