Director of Operations

Full-Time

The Director of Operations is responsible for overseeing the operations of multiple venues, focusing on exceptional service levels that fit the individual concepts and adhere to brand standards. The Director of Operations ensures that the venues operate efficiently, meet sales goals, and stay within budgeted guidelines.  Our Company is seeking an experienced Director of Operations who will lead the expansion of our brand, Kuba Cabana.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Develop, implement, evaluate, and improve processes across the business including talent development, cost efficiencies, and revenue generation
• Maintain an open and effective line of communication with senior leadership, team members, and other departments
• Work closely with department leadership to establish sound operational business practices that ensure quality results, stay within budget, and meet deadlines
• Coordinate the development, interpretation, and implementation of the venue policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules, and regulations for management and team members
• Responsible for overseeing all guest complaints at the venue
• Responsible for maximizing the utilization and appearance of the venue, maintaining quality levels, performance, and service standards
• Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability
• Monitors and reports financial gain/loss as part of daily reports
• Works closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness
• Effectively communicate the Company's goals and objectives
• Assist and/or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• MUST have experience opening new venues
• Minimum of two (2) years of previous experience managing multiple venues
• 10+ years operational experience in hospitality and/or restaurant industry
• Experience in brand management from introduction to completion
• Must have knowledge of the industry sales perspective
• Maintaining the highest standards of guest service and brand standards
• Managing financials such as forecasting, budgeting and P&L of a variety of business units.
• Proficient in Windows Microsoft Office & POS systems

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

• Must have strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Excellent written and verbal communication skills required
• Must have good positive energy throughout the day
• Must be able to sit and/or stand for extended periods of time
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Restaurant working environment
• Local Travel
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner