Sales Manager

Full-Time

Description

JOB OVERVIEW:

We’re searching for that one dynamic individual who is to fill the role of Sales Manager at our fast-paced, high performing downtown Nashville, TN hotel located in the iconic Downtown Nashville Entertainment & Dining District. Hampton Inn & Suites by Hilton is one of the most recognizable hotels brands in the world.

The individual we are seeking will be responsible for driving group and negotiated transient sales for the property.

• Our idea candidate is responsible for effectively soliciting and securing new group & transient accounts.
• Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts.
• Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations & sales calls, marketing to in-house guests, and networking.
• Assist DOS with the creation and implementation of weekly social media campaign posts.

REPORTS TO: Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS:

1. Ability to work in a fun but very fast-paced hotel environment that requires an ability to multi-task across sales, and client reservations at any given moment.
2. As a member of the sales team - builds and maintains strong client communications and guest relationships.
3. Develop job knowledge to ask appropriate banquet questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs. Document group needs thoroughly prior to rolling over the group to the Conference Services department to include all food & beverage, setup, and audio-visual needs.
4. Maintain strong and accurate records and accounting for all group, preferred transient, catering, or other business opportunities using all local processes, relevant brand systems, property sales systems, and appropriate management company systems to maintain the integrity of the data and reporting accuracy.
5. Responds to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours).
6. Give hotel site inspections and client property tours as needed.
7. Ensures that all business is booked within hotel revenue policy parameters and accurately input into all relevant sales, brand, and management company database systems.
8. Create merged contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files. Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
9. Ability to work client-facing at the Front Desk with knowledge of the Hilton OnQ system. Many of the above sales activities will need to be processed while at the front desk as business levels dictate.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting proactive personality with professional and an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests.

Knowledge of hotel structure and how all departments interact. Have the ability to effectively communicate with customers in a friendly and positive manner, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections. Familiarity with Amadeus Advanced (Delphi.FDC), OnQ, OnQ R&I, Other Hilton applications and/or certifications, and Microsoft Office Applications. ProftSword systems helpful but not required.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are all about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to the Hampton Inn & Suites Nashville Downtown. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

This position will be responsible for driving group and negotiated sales for the property and actively participating in revenue management. They are expected to act with integrity, honest and transparency when making sales calls, booking group and transient preferred revenue and preparing/executing sales contracts all within the scope of the average day.

• Our idea candidate is responsible for effectively soliciting and securing new accounts.
• Grow market share and other assigned market segments and maximize all sales efforts to increase customer base for these preferred accounts .
• Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, site inspections, client entertainment, outside presentations, marketing to in-house guests, networking,
• Attend industry events and trade shows.
• Develop and follow Strategic Plans and Actions that support the goal of growing existing accounts, moving market share from the competition, and DOS on a weekly basis.
• Respond promptly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Conduct telephone prospect calling on a myriad of pre-selected databases and anything else you can think of to generate more Sales business.
• Conduct sales presentations to clients and ownership verbally and using the latest technology.
• Knowledge of Hilton Systems and Delphi is a strong plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)