Night Auditor

Full-Time

Description

• GROWTH in your career!!!
• The Chance to work in a positive, TEAM environment!!!
• Gain EXPERIENCE within the hospitality industry!!!
• Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
• We offer COMPETATIVE PAY!!!
• Paid PTO!!!
• FREE participation in our telehealth program!!!
• DAILY PAY with our partner Zayzoon!!!
• Optional, voluntary benefits such as:  DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
• Generous TRAVEL BENEFITS!!!
• Employee referral INCENTIVES!!!

Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assists guests with reservations and requests in a friendly, professional and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Run Night Audit Process every night
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Requirements

• Guest service experience preferred
• Professional, mature, reliable a must
• Previous hotel experience a plus
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication