Director of Sales

Full-Time

Lead the strategic planning and execution of the Sales Department’s goals and objectives. Utilize prospecting skills and strong business sense to consistently exceed room night and revenue goals. Recruit, deploy, motivate, support, and grow a team of Sales Managers to do the same. Develop and work within the stated budgets. Report and critique all Group Sales activities to the General Manager. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.

• Be incredibly friendly, and customer-centric, love to smile, and have FUN in a team environment.
• Have 3 or more years of hotel sales management and team leadership experience.
• Develop and maintain relationships with key clients to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Direct the scheduling of conventions and group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Develop and maintain good relationships with officials and representatives of local community groups and companies and attend out-of-town conventions to generate convention and group business.
• Execute hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs.
• Recruit, hire, train, and provide career development for all sales personnel; conduct performance evaluations and provide feedback to employees using company hiring standards and guidelines.
• Manage the departmental budget and monitor sales activities/performance to ensure actual sales meet or exceed the established revenue plan; accurately report variances/projections.
• Provides a professional image at all times through appearance and dress.

Qualifications and Skills:

• Excellent verbal and written English communication skills
• Ability to travel on sales trips out of town for multiple nights as event schedules and business opportunities dictate
• Computer literate in MS Word, Excel, and PowerPoint
• Delphi experience
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
• Must be able to “knock on doors” to get the business
• Weekly prospecting and soliciting goals
• Uncovering new customers (local and social)
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, banquet, and event service operations
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (sanitation, maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect the department.
• Knowledge of event technology products and services
• Knowledge of contract management and legalities
• Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong “persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision-making skills
• Effective influence skills

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance