Assistant Food & Beverage Manager

Full-Time

Description

Wage - $27.00 - $30.00/Hour - OT Eligible - (Depending on Experience)

JOB OVERVIEW:

The Assistant F&B Manager will be responsible for the overall operation of the Otium Grill and Greens and Café Ladro. This can include, but is not limited to: hiring, training, scheduling and counseling of all staff members in these departments, the overall condition of the Lounge and Liquor rooms. Responsible for ordering supplies and equipment, as well as managing pars and orders. Responsible to enforce all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties. Responsible to hold regular department meetings and to drive employee engagement and retention. This position requires the manager to be on the floor of the restaurant/bar approximately 75% of the time. The manager is to assist with guest service in any way possible.

The position may be required to work a flexible schedule as needed based on business needs. This will include day and evening shifts, both weekdays, weekends and holidays.

ESSENTIAL SKILLS

• Understand the mission, vision and game plan of the hotel.
• Strong leadership skills and has the ability to apply them.
• Strong Guest relations skills and the ability to apply them.
• Establish goals and objectives to improve the department.
• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to take and give direction.
• Ability to hold teammates accountable
• Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.

JOB DUTIES

• Restaurant and Cafe Responsibilities
  • Responsible for online ordering platform execution
  • Responsible for ensuring guest experience
  • Responsible for maintaining online ordering platforms, point of sales, and online reputation
  • Engaging with guests to receive feedback and ensure an excellent experience
  • Owning and solving problems for guests and employees as they arise
  • Conduct inspections of work areas regularly and address items that need attention.
• Staff Management
  • Hold a pre-shift meeting with staff prior to reporting to stations.
  • Be prepared for each daily activity and review any variations with management and staff.
  • Ensure Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Work in the Café and in the Restaurant as necessary to cover staffing gaps.
  • Communicate daily with department managers and F&B manager to assure consistency and pass on pertinent information.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback. Address associate complaints and resolve problems.
  • Supervise the staff and handle any associate situation.
  • Ensure staff is properly groomed and uniformed at all times.
  • Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Maintain close control and inventory of uniforms, supplies, and equipment.
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
  • Maintain a complete and accurate set of logs.
  • Prepare and submit accident or injury reports when needed.
  • Be a team player and encourage the teamwork attitude among staff.
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  • Carries out supervisory responsibilities in accordance with hotel policy and applicable laws.
  • Plan, assign and direct work of associates.
  • Promote open channels of communication between all hotel departments.
• Training

• • Ensure all associates are safety conscious and trained in safe work practices.
  • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
  • Facilitate new hire training.
  • Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• ADMINISTRATIVE

• • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Route associate commendations received from guests to the person responsible for assembling the daily packet.
  • Notify management of any pertinent information related to shift activities.
  • Determine the requirements for and the follow up on special groups, VIPs, etc.
  • Follow supervisor’s instructions and completes other duties as directed or assigned.

JOB REQUIREMENTS:

• Must have 2 years’ restaurant or bar experience
• Must have a Bachelor’s degree or 2 years’ equivalent combination of education and experience.
• Must be able to work nights, weekends and holidays
• Must have Food Permit
• Must have TIPS/MAST Certification within 30 days of employment

BENEFITS:

• Medical (Anthem)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Accidental Death & Dismemberment Insurance
• Voluntary Short & Long-Term Disability
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay (Seattle PSST)
• Wellness Works Program
• $10 meal credit / per day worked
• Education Assistance Program
• Commuter – 40% subsidized
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

Astra Seattle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call (206) 348-3125 or email Deanne Shawley at Deanne.shawley@astrahotelseattle.com to let us know the nature of your request.