Sales and Catering Coordinator

Full-Time

Description

JOB RESPONSIBILITIES:

• Screens, evaluates and routes incoming phone calls. Answers the phones of the sales staff in their absence.
• Knowledge of each sales managers’ market segments and responsibilities in order to direct client inquiries appropriately. Take accurate messages in their absence.
• Handle Group reservations as needed in tandem with Group Rooms Coordinator.
• Detail In House Meetings and assist Convention Services Manager in needed periods to detail conventions.
• When needed take on the responsibility of detailing and servicing small groups.
• Sends menus, Hotel information, Thank You letters and all other correspondence to clients.
• Responsible for processing of sales contracts, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.
• Prepare VIP and other amenity requests.
• Responsible for faxing, copying, filing and any other clerical duties.
• Responsible for maintaining adequate stock of sales collateral.
• Responsible for ordering the supplies for the sales department and submits to Director of Sales for approval.
• Ensure work area cleanliness maintained at all times.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain a complete and accurate set of logs.
• Be a team player, and encourage the teamwork among staff.
• Ensure all guests who experience a problem receive an appropriate response, deliver any promised compensation, and an appropriate follow up in a timely and professional manner.
• Promote open channels of communication between all hotel departments.
• Attend department meetings and as needed, attends interdepartmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests to the person responsible for assembling the daily packet.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Assist in the compilation of figures and data for month end and other sales reports.
• Assist sales manager with preparation of sales trips, trade shows and client appreciation events.
• Follow supervisor’s instructions and completes other duties as directed or assigned.

JOB REQUIREMENTS:

• Minimum 1-year experience in an administrative position preferred.
• Some college preferred.
• Hotel experience preferred.

The Sheraton Suites Orlando Airport provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail at yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)