Server
Part-Time

UNC Charlotte Marriott Hotel and Conference Center
Charlotte, NC

A property of: Sage Hospitality Group Posted about 23 hours ago

SAVE

Why us?

UNC Charlotte Marriott is looking for servers!� Come join the #1 team in the University area, we are excited to meet you!

#workwhereYOUBELONG.�

�We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. �We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

�Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service! and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey.� Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

�As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

�The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” Join us today!

Make your mark at the quintessential spot in the University City, a true landmark location.��

A Rewarding Experience:

  • Medical, dental, vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and ADD insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company’s 401(k) program with employer matching.
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more

Paid incentive plans

Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.

Responsibilities

  • Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
  • Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
  • Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
  • Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Presents a clean and professional appearance at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

  • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Must know standard cash-handling procedures.
  • Must be fluent in oral and written English.
  • Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
  • Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing -during preparation, during service hours or during expediting.
  • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.

UNC Charlotte Marriott Hotel and Conference Center

UNC Charlotte Marriott Hotel and Conference Center

Find modern comfort and convenience in downtown Charlotte. UNC Charlotte Marriott Hotel & Conference Center is the gateway connecting the UNCC main campus, University Research and Innovation business parks and downtown Charlotte's business, shopping and entertainment districts. Connected by light rail to downtown Charlotte, the Charlotte Convention Center and The Dubois Center at UNC Charlotte Center City, our hotel also provides easy access to Charlotte Motor Speedway, PNC Music Pavilion and Concord NC. Enjoy casual dining at Golden Owl Tavern, featuring regional tastes of the Carolinas, or sip a cold beverage in the lobby bar, serving crafted cocktails. Work out in the hotel fitness center, take a swim in the outdoor pool or enjoy the view from guest rooms overlooking the UNCC campus. For signature meeting and events in Charlotte, our hotel features more than 20,000 square feet of indoor convention center space plus outdoor event venues.  

Address 9041 Robert D. Snyder Road, Charlotte, NC 28223
Property Type Hotel
# Jobs 4
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