Server (12 Month Contract)

Full-Time

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction.

Primary Responsibilities:

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Ability to connect with guests through verbal communication with the intention of retaining business.
• As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
• Remove soiled dishes, linen, silverware and restore/replenish settings as required for service.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
• Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
• Participate in opening/closings, setups and breakdowns and ensure overall restaurant ambiance, cleanliness, appropriate setting and presentation is maintained.
• Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service.
• Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices.
• Apply the necessary precautions with regards to food safety and hygiene standards.
• Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:

• Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
• Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Internal Service – appreciation that ‘internal customers’ (i.e. other colleagues) are considered strategic partners.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
• Decision making – Able to prioritize, making prompt, fair and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request. 

Other Requirements:

• Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
• Previous fine dining or luxury level service knowledge and training an asset.
• Flexibility in schedule and availability on weekdays, weekends and/or holidays is required.
• Current Smart Serve certification.
• Must be eligible to work in Canada.