HOA Member Service Specialist

Full-Time

Description

Our mission at ICON Management is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism. We seek to make a meaningful contribution to the well-being of our community and our associates.

Compensation

$21- $22 per hour.

Position Summary

Work directly with Homeowners, Community Managers, and other departments to ensure timely processing of deposits, collection of monthly dues, and monthly house charges. Oversees onsite daily receivables functions, and supports all departments. High volume of communications with members regarding invoices and statements of accounts.

Essential Job Functions

• Delivers and promotes prompt, courteous, and outgoing friendly service to all residents, guests, and fellow employees.
• Accurate posting of payments in the billing system to appropriate client accounts within receipt of payment.
• Accurately research accounts, and have the ability to explain the account/invoice to the client/customer.
• Regularly scheduled reporting on the status of accounts receivable in arrears.
• Direct and coordinate collections activities – send out late notices, emails, and make phone calls in accordance with board approved collection policy.
• Work with treasurer to review small delinquent amounts, and make recommendations regarding appropriate write offs.
• Investigate account questions regarding events, gift certificates, and distribution of charges into accounting system.
• Investigate owner questions regarding account balances.
• Verify and post transactions.
• Maintain historical records.
• Work collaboratively with other departments.
• Demonstrate a strong commitment to performance accountability.

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require accommodation.

Education/Certificates/Licenses/Training

High School Diploma required, Associates Degree preferred. Advanced computer and Excel training.

Experience/Background/Knowledge

Customer Service. Accounting and computer software knowledge. Experience working with CINC a plus.

Skills

Ability to communicate effectively and courteously with managers, residents, guests, and employees in one-on-one and small group situations in a fast paced environment. Must be computer literate. Actively seek growth and development within the profession. Understanding that growth participation is directly related to your personal efforts and dedication to the profession.

Benefits

ICON Management offers benefits to all full time employees the first of the month following 60 days of employment. The following benefit programs are available to eligible employees:

• Health Insurance with a generous employer contribution
• Vacation
• 401k and employer contribution
• Paid holidays
• Life Insurance
• Short Term Disability
• Employee Assistance Program