Director of Food & Beverage

Full-Time

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Food & Beverage.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

Responsible for coordinating, supervising, and directing all aspects of the Front of the House F&B operations while maintaining profitable, high-quality products and service levels. The Director of Food & Beverage is expected to market ideas to promote business, reduce team member turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality and guest satisfaction consistently high. 

• Approach all encounters with guests and team members in a friendly, service-oriented manner. 

• Maintain regular attendance in compliance with Arlo Hotel standards, as required by scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which includes proper dress and when working. 

• Always comply with Arlo Hotels standards and regulations to encourage safe and efficient hotel operations. 

• Be visible and interact with guests and team members to provide consistently high levels of quality service. 

SPECIFIC DUTIES 

• Develop short-term financial and operational plans for the F&B Front of the house venues, which support the overall objectives of the F&B Front of the House operations of the hotel. 

• Schedule team members at proper staffing levels; watch labor cost daily to ensure efficiency in scheduling. 

• Ensure F&B Operations adheres to all standards as determined by brand. 

• Conduct daily pre-shift meetings to inform staff of events, reviews daily specials. 

• Review performance evaluations, recognize team members for outstanding services. 

• Coach, counsel, and discipline team members when necessary. 

• Monitor performance of the F&B Operations through analysis of guest feedback and financial reports; initiate corrective action, as necessary. 

• Inspect F&B Operations daily to ensure high quality guest service, cleanliness of all outlets and ensure that side work duties are completed. 

• Participate in monthly inventories. Initiate programs to reduce breakage and loss in China, Glass, and Silverware. 

• Create programs to increase sales through team member incentive plans and programs to increase guest satisfaction. 

• Maintain open lines of communication with all team members and departments. 

• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Communicate requests and complaints with other F&B managers. 

• Aggressively recruit and staff department using company hiring standards (i.e., screening forms, evaluations, and team interviews). 

• Conduct training classes regarding safety, security, department procedures and service guidelines. 

• Fulfill Manager-On-Duty shifts. 

• Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. 

• Encourage openness, problem solving and positive communications between team members by conducting productive monthly meetings. 

• Ensure all new team members attend new hire orientation. 

• Ensure ongoing training of team members by developing/maintaining structured training schedule and daily training. 

• Understand, implement, and monitor all sales promotions and encourage feedback from team members. 

• Prepare and submit all required reports in a timely manner. 

• Know and maintain safety and sanitation standards to provide team members and guests with a safe environment. 

• Ensure compliance of all local liquor laws and sanitation/safety regulations. 

• Assist in menu planning and preparation. 

• Ensure daily and weekly cleaning schedule and side work is maintained. 

• Assist with administrative duties such as budget process, P&L critique, forecast and payroll. 

• Provide responsible service of alcoholic beverages. 

• Ensure all team members review and successfully complete alcohol awareness certification program and Food handler safety training, as required by state. 

• Understand procedure for month end inventory, maintenance of perpetual log and bar pars. Order alcohol, receive, store, and maintain security of liquor inventories. 

• Ensure F&B equipment is well maintained by completing equipment checklist and work order procedures and conducting weekly inspections. Inform Engineering of any broken equipment immediately. 

• Assist Beverage Manager in control of beverage cost and adhere to brand specific standards. 

• Perform other duties as requested by management. 

• Attend meetings/training as required by management. 

• High School diploma or GED certificate required, and equivalent work experience.  

• Minimum five (5) years of experience as Director of Food & Beverage or similar role. Previous department managerial experience in a hotel environment preferred. 

• Must be able to stay on your feet for 8 hours plus 

• Must work well in stressful, high-pressure situations and environments. 

• Must be able to evaluate and select among alternative courses of action quickly and accurately. 

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. 

• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. 

• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. 

• Must be able to prioritize departmental functions to meet due dates and deadlines. 

• Must be able to work with and understand financial information and data, and basic arithmetic function 

• Must be able to convey information and ideas clearly with strong oral and written communication skills. 

• Must maintain complete confidentiality in regards to team member relations and any access to sensitive information or data. 

• Must have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines. 

• Must be able to work with and understand financial information and data, and basic mathematical functions. 

Knowledge: 

• Must have strong computer skills and financial knowledge required. 

Certifications: 

• Manager Alcohol awareness certification and Manager Food Service permit as required by local or state government agency. 

• Other certification as required by hotel. 

 Salary:

• $115k - $125k/ annually